Call or use the contact page and tell us what the door is doing - reversing, grinding, off its track, or dead silent at the opener. That alone usually tells us whether we're bringing spring stock or a new section of track on the truck, which means less time standing in your driveway while we figure it out.
We work the Tualatin area and the surrounding communities within about a fifteen-minute radius - Sherwood, Bull Mountain, Metzger, and out toward Tigard and West Linn - so if you're on that side of town, tell us when you call and we'll route accordingly.